About Us
INTO is a fast-growing Canadian company at the forefront of generative AI innovation. We specialize in developing cutting-edge conversational AI solutions while partnering with organizations to guide their AI transformation journey. Our expertise lies in creating and implementing intelligent solutions that enhance communication, automate processes, and optimize customer experiences across multiple industries.
What makes us unique is our integrated approach. We don't just advise – we build and implement transformative AI solutions. Our team members benefit from exposure to both product development and strategic implementation, creating an exceptional environment for professional growth. As a rapidly growing company in Montreal's vibrant AI ecosystem, we're committed to pushing the boundaries of what's possible in AI while maintaining a collaborative, innovative culture.
Role Overview
We’re seeking an energetic, outgoing, and highly proactive Community & User Activation Specialist who thrives on personal interaction and building genuine relationships. Your mission is to nurture and grow a vibrant community around INTO Hospitality by actively connecting with users through direct engagement, engaging content creation, and educational webinars. While leveraging automation tools to scale outreach, you'll maintain a personal touch and ensure authentic human connection.
Key Responsibilities
Direct User Engagement: Proactively reach out to current and potential users via phone, video calls, personalized emails, and direct messaging to build rapport, provide support, and convert interest into paid subscriptions.
Content Creation: Develop and produce engaging, personable video content, webinars, and interactive sessions that resonate deeply with the community and attract new users.
Webinar Management: Plan, coordinate, and host engaging webinars designed to educate, engage, and expand our active user community.
Community Building: Foster a dynamic and active online community by initiating meaningful discussions, responding thoughtfully to inquiries, and encouraging consistent user participation.
User Feedback Advocacy: Act as a key internal advocate for users by collecting and conveying valuable insights and feedback to guide product enhancements, customer support improvements, and marketing initiatives.
Outreach Automation: Implement and optimize provided automation tools and platforms to scale personalized outreach effectively, maintaining balance between automation and genuine individual interactions.
Qualifications
Extroverted & Engaging: Naturally enthusiastic, outgoing, and comfortable with frequent direct user interactions via phone and video.
Content Production Skills: Experienced in creating compelling video and written content to drive community engagement and support brand advocacy.
Excellent Communication: Strong written and verbal English communication skills; proficiency in Spanish or Portuguese is highly advantageous.
Proactive Attitude: A motivated self-starter who takes initiative to independently develop, execute, and refine community engagement strategies.
Flexibility: Ability and willingness to adapt to evolving responsibilities and occasionally travel for specific business needs.
Why Join INTO
Innovative Environment: Join a fast-growing AI company in Canada's thriving tech ecosystem, working with cutting-edge conversational AI technology that transforms how businesses interact with their customers. Join a team that values creativity, innovation, and continuous improvement.
100% Remote Role: Work with a diverse, passionate team distributed across the world in a flexible hybrid environment. Work from anywhere with a reliable internet connection, maintaining a strong work-life balance.
Collaborative Culture: Be part of a culture that values innovation, continuous learning, and work-life balance, with regular team events and professional development opportunities.
Competitive Compensation: Receive competitive compensation that reflects your skills and experience.